Behavior Policy
My dog sometimes snaps at me while he is eating if I get too close to his food. Will I be charged the aggressive behavior surcharge?
No, this behavior is fairly common, especially in small dogs. Just let us know about this in your boarding paperwork so we can prevent any surprises.
My dog will jump and growl at other dogs when they walk by. Do I need to worry about the aggressive behavior surcharge?
Probably not. Guests are not placed in group settings with other dogs unless they are from the same family and the owner has said they get along. If he is stressed and shows aggression to other dogs as they walk by, we can place a curtain on the door to block his view.
If your dog is aggressive towards people without provocation, we need to know. It sounds as though he may need some extra measures around other guests to prevent him from being too stressed. If feeding, basic care and handling is not dangerous because we have been informed of his behavior, all should go well.
(The surcharge is applied if we are seriously bitten or placed in danger because of lack of information. 99.9% of healthy dogs will not bite a friendly human while away from home.)
Is It Okay to Bring...
My dog is crate trained. Can I bring it?
Yes. Please label it your name and let us know about any special instructions. We will place it inside their room. But please be aware it may get wet and/or scratched.
Are their any special things I should pack?
Blankets, towels or favorite snuggle items from home are welcome. Just be aware they may receive lots of attention from your pet while they are here and may be chewed or de-stuffed or both. (We will try to prevent this if we catch it in time, but some little guys can work fast!)Let us know if you would like these laundered on the day of their departure. (It won't remind them of home if we wash it too much during their stay.) 
NOTE: Please do not bring items that cannot be left behind or lost. We try mail items back to the owners when found, but sometimes it can be expensive (i.e. $8 of postage to return one chewed towel or blanket). We try to do a complete check of the rooms before departure, but we are far from perfect. If we find an item that's too large to mail, we will save it for your return visit in our lost & found.
Health Department Inspections
Have you been inspected by the Health Department?
Dog boarding kennels are not inspected by the Health Department in Alabama, or by any department that I have been able to find. (If you know the right one, send me an email.) Animal Clinics that have medical waste are inspected by the Health Department.
Our facility is disinfected constantly with products recommended by the CDC (Center for Disease Control). All rooms are completely and throughly disinfected from top to bottom between guests. Each room is designed to prevent liquids from flowing from one room into another and each room has its own drain. (We do not just mop the floor. The floors are scrubbed and rinsed into that room's drain.) We pride ourselves in the fact we are not "smelly". We do not use odor covering products. We are just clean.
This lack of regulation is one reason why it is very important to visit the actual area your pet will be using during their stay. Its easy to keep the receptionist area clean and fresh, but that's not where your pet will be sleeping.
Doggie Daycare
Do you have doggie daycare?
Yes, on a limited basis. Please call for availability.
Heat is definetly an issue in Alabama. We have central air conditioning, and each room also has a large personal fan for maximum breezy comfort. (Fans are secured over the doorways with all cords and controls safely out of reach.)